Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne.

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TextPublication details: New York : John Wiley, 2000.Edition: 2nd edDescription: xvi, 351 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Barcode
Books	Central Library, KUET Fiction	658.81202854678 STE (Browse shelf(Opens below))	1	Available	3010032493

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Includes index.

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