01848nam a2200385Ii 4500 CRC0KE21218PDF FlBoTFG 20171224123341.0 m|||||o||d|||||||| cr|||| 131025s2014 fluad ob 001 0 eng d 9781466568617 (ebook : PDF) FlBoTFG eng FlBoTFG rda n-us--- HE203 .B45 2014 354.7623802854678 B561 Best practices for transportation agency use of social media / edited by Susan Bregman, Kari Edison Watkins, PhD. Boca Raton, FL : CRC Press, [2014] 1 online resource : text file, PDF text rdacontent computer rdamedia online resource rdacarrier Includes bibliographical references and index. 1. Introduction -- 2. It's a social world / Susan Bregman -- 3. Fish heads and haiku : voices from the field / Susan Bregman -- 4. Using social media to connect with customers and community -- 5. Learning from customers and community -- 6. Agency considerations and policies -- 7. Tying it all together / Kari Edison Watkins. Also available in print format. Transportation agencies Customer services United States. Transportation agencies Public relations Public relations. Social media United States. Internet in public administration United States. Electronic books. lcsh Bregman, Susan, editor. Watkins, Kari Edison, editor. Print version: 9781466568600 (hardback : alk. paper) http://marc.crcnetbase.com/isbn/9781466568617 application/PDF Distributed by publisher. Purchase or institutional license may be required for access. 14773 14773