Bregman, Susan editor. Watkins, Kari Edison editor. text bibliography Electronic books. flu 2014 monographic eng application/PDF 1 online resource : text file, PDF 1. Introduction -- 2. It's a social world / Susan Bregman -- 3. Fish heads and haiku : voices from the field / Susan Bregman -- 4. Using social media to connect with customers and community -- 5. Learning from customers and community -- 6. Agency considerations and policies -- 7. Tying it all together / Kari Edison Watkins. edited by Susan Bregman, Kari Edison Watkins, PhD. Includes bibliographical references and index. Also available in print format. n-us--- Transportation agencies Customer services United States Transportation agencies Public relations Public relations Social media United States Internet in public administration United States 9781466568617 (ebook : PDF) http://marc.crcnetbase.com/isbn/9781466568617 http://marc.crcnetbase.com/isbn/9781466568617 FlBoTFG 131025 20171224123341.0 CRC0KE21218PDF eng