@book{6559,
	author = {Hoyle, David.},
	title = {ISO 9000 quality system assessment handbook /},
	publisher = {Butterworth Heinemann,},
	year = {1996.[reprinted 1998,1997]},
	address = {Oxford ;},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/description/els032/97110309.html}
}