TY  - BOOK
AU  - Ross, Joel E.
TI  - Total quality management
T2  - Report / The Conference Board
SN  - 8175140127
U1  - 658.4013 21
PY  - 1995///
CY  - New Delhi
PB  - Vanity & Deep pub.
KW  - Quality control
KW  - Congresses
KW  - Quality of products
KW  - Industrial management
KW  - Service industries
KW  - Management
ER  -