01162nam a2200325 a 4500 000940605 BD-KhUET 20120910121806.0 120910s2000 nyua 001 0 eng 00028213 0471382582 (pbk. : alk. paper) 0471382582 DLC DLC MYG 658.81202854678 21 Sterne, Jim, 1955- 7869 Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne. 2nd ed. New York : John Wiley, 2000. xvi, 351 p. : ill. ; 24 cm. Includes index. Customer services Communication systems. 7870 Internet marketing. 7871 World Wide Web. 5760 Internet. 7872 ddc BK 7419 7419 0 0 ddc 0 0 KUETCL KUETCL FIC 2004-06-09 Asia foundation 0.00 0 658.81202854678 STE 3010032493 2012-09-10 00:00:00 1 2012-09-10 BK