| 000 | 01283nam a2200265 a 4500 | ||
|---|---|---|---|
| 003 | BD-KhUET | ||
| 005 | 20120912110124.0 | ||
| 008 | 120911s1996 flua b 001 0 eng | ||
| 010 | _a 94046634 | ||
| 020 | _a1884015832 (alk. paper) | ||
| 040 |
_aDLC _cDLC _dDLC _dBD-KhUET |
||
| 082 | 0 | 0 |
_a658.812 _220 |
| 100 | 1 |
_aStamatis, D. H., _d1947- _97943 |
|
| 245 | 1 | 0 |
_aTotal quality service : _bprinciples, practices, and implementation / _cD.H. Stamatis. |
| 260 |
_aDelray Beach, FL : _bSt. Lucie Press, _cc1996. |
||
| 300 |
_axvi, 318 p : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 298-306) and index. | ||
| 650 | 0 |
_aCustomer services _xQuality control. _97944 |
|
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0803/94046634-d.html |
| 942 |
_2ddc _cBK |
||
| 999 |
_c7453 _d7453 |
||